If you have any questions or if we can be of any assistance, please do not hesitate to contact our team at the following email address: customercare@aminamuaddi.com

ORDER

How do I know if my order is confirmed?

Once your order is placed, you will be redirected to an order confirmation page with the order number and corresponding details. You will also receive an order confirmation email with the same information, which may take up to 30 minutes to arrive in your email inbox.

Which payment methods do you accept?

We accept all Visa, MasterCard, and American Express credit and debit cards. We also accept PayPal and Apple Pay payments.

Is my payment secure?

Our payment processor is certified Level 1 PCI DSS which guarantees the security of payments made on AminaMuaddi.com.

When will I be charged for my order?

Cards and other payment methods are not charged until an order has been accepted and fulfilled.

How can I track my order?

You can track the status of your order and its delivery at any time in the ACCOUNT section.

SHIPPING

What is the shipping method used?

AMINA MUADDI offers free shipping via DHL. The lead time is estimated from the time your order is shipped.

For security reasons, online AMINA MUADDI orders require a signature upon delivery.

Do I have to pay customs duties?

For non-EU countries, customs duties are to be paid by the customer and are non-refundable. They will be charged directly to the customer by customs in accordance with the national regulations of the destination country.

RETURNS

How can I return a product?

We accept returns made within 14 days of receipt of the package if the conditions of our Return Policy are met. For more information on the return process, please visit this page.

How long does it take to process a return?

Once your package reaches our warehouse, please allow 5 to 10 business days for processing your return.
You will be notified by email once the return is complete and the refund has been issued.

When will I get my refund?

The time it takes for your funds to be available in your account may vary depending on the payment method used:

• Credit cards: 2-7 business days (depending on your bank)

• PayPal: within 48 hours